Call Tracking

Call Tracking for Vanity 800 Phone Numbers

Our Real-time Call Tracking reports present you with a wealth of precise information on incoming calls to your Custom 800 telephone numbers and numeric toll-free numbers. This information empowers you with accurate business intelligence and allows for better targeting and refinement of marketing efforts, while also eliminating the guesswork and uncertainty about consumer behavior.

Access real-time 800 number tracking call data to:

1. Track campaign and media outlet performance.
2. Measure the average cost-per-lead of your advertising campaigns.
3. Capture caller data, including average home values and household incomes.
4. Improve the ROI of your advertising budgets.

Learn which radio spot brought you the most calls. Discover how many calls your latest television campaign generated. Know which days are the busiest for your business.

With call details like this, you can make more educated business decisions to guide future business strategies and advertising campaigns using your vanity 800 telephone numbers.

The 800response Call Tracking report suite includes detail reports as well as summary reports. To learn more about each particular report, click on the links below:

Executive Snapshot
Call Detail
First-time Callers Detail
Repeat Callers Detail
Unique Callers Detail

Addresses & Demographics
Call Duration Analysis
Missed Calls
Top Area Codes
Top Cities
Top Exchanges
Top Ring-to Numbers

Campaign Summary
County Summary
Daily Call Summary
Hourly Call Summary
Media Summary
Zip Code Summary

CRM Integration

800response is also equipped to handle the routing, voice, data, and analytics delivery for your Custom 800® number account. We can customize our sophisticated Interactive Voice Response (IVR) platform according to your specific business needs. And, we are prepared to integrate your call data and recordings with a wide variety of generally available Customer Relationship Management (CRM) products. The 800response CRM interface provides call data by XML using the Auto-lead Data Format (ADF), or through a custom format designed to meet your individual requirements.

Contact an Account Manager today at 1-800-NEW-SALE to learn more about our suite of Call Tracking reports, the CRM Integration interface, and take a tour of the Real-time Call Tracking reports.