Call Monitoring

The Benefits of Call Recording on Your 800 Phone Number

Great customer service is often the key to improving and growing your business. With Call Recording, you can listen to your incoming calls to monitor quality assurance and script compliance, and hear customer interactions first-hand.

Use the Call Recording feature to:

• Enhance Sales Training — Recordings can be used as training tools to illustrate common sales scenarios and to demonstrate how to overcome customer objections.
• Improve Customer Service — Recordings can reveal the areas in which your staff requires more information about particular products or services to handle customer inquiries better.
• Increase Efficiency — Listen to the recordings to assess how long and how often your customers are being placed on hold. Learn the typical call pattern, and get an idea of how many times customers are transferred before being connected to the appropriate person at your business.
• Confirm Information — After a call is complete, use the recording to be sure you wrote down the customer’s correct address or credit card number, and make sure you place the order correctly to optimize customer satisfaction.

Call 1-800-NEW-SALE today to learn how Call Recording will help your business deliver optimal customer service, and help you enhance training techniques.

CallFinder

Pinpoint the calls matter most to your business with CallFinder ^_®.

CallFinder is an innovative cloud-based speech analytics application, offered only by 800response. This powerful tool will find specific spoken phrases within your Call Recordings in real time. You indicate which phrases you are most interested in, and CallFinder does the work for you.

CallFinder speech analytics will identify and categorize your calls that cover:

• Pricing concerns
• Customer complaints
• Script compliance
• Business intelligence
• And much more

You’ll have quick access to only the vanity 800 phone number calls that contain those phrases – allowing you to listen to your calls of interest. And, calls that don’t meet your criteria will be filtered out so you can save time. Reduce the time it takes to review your Call Recordings while mining business intelligence for all recorded calls.

Call 1-800-NEW-SALE today to learn more about CallFinder, and the power of this unique speech analytics system.

Missed Call Monitor

Every business misses calls from time to time.  Callers get a busy signal, a ringing phone goes unanswered, or the caller hangs up before you reach the phone. These missed opportunities are costly, and can be hard to recapture. Real-time Missed Call Monitor proactively alerts you by email or text message of missed incoming 800 phone number calls as they occur so you can react and recapture those lost leads.

Missed Call Monitor empowers you to:

• Follow up with lost prospects within minutes.
• Alert multiple contacts for full lead coverage.
• Schedule monitors for any combination of days, times, toll-free numbers and ring-to numbers.

Use Missed Call Monitor to recapture lost leads in real time, and turn missed prospects into sales.

Call 1-800-NEW-SALE today to start recapturing lost leads in real time with Missed Call Monitor.