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Speech Analytics

800response Launches CallFinder, Bringing Web-based Speech Analytics to the SMB Market

BURLINGTON, Vt. — May 14, 2012 — 800response, a provider of telecommunications solutions and marketing technology tools since…

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6 Phrases to Cut From Customer Service Vocabulary

Following on yesterday’s post about phrases customers LIKE to hear from a company… Here are six phrases that…

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Six Phrases Customers Are Happy to Hear

From Entrepreneur magazine, here are six phrases that customers are happy to hear: 1. How can I help…

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What’s In Your Business Toolkit? – Nine Tools to Consider

As the universe of marketing and advertising tools expands, now seems like a good time for small to…

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19 Customer Experience Statistics for 2012

19 Important Customer Experience Statistics for 2012 Posted by Omaron March 26, 2012 Organizations that deliver an enhanced…

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7 Ways to Greater Response Rates to Your Ad Campaigns

Overview: As many businesses are facing the prospect of leaner budgets, often one of the first areas to…

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Good Call-Handling Leads to Operation Efficiencies – Speech Analytics

Today, businesses are under pressure to produce more, with fewer resources.  Striking the right balance between expenses for…

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Practical Uses for Vanity 800 Numbers and Speech Analytics

Today, businesses are using speech analytics to improve operations efficiency by: 1. Discovering trends and assessing business-drivers Are…

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800response pledges $6,800 to Vermont-based non-profits for 2012

800response, the Burlington, Vermont headquartered provider of vanity 800 numbers and web-based call tracking, announced today that its employees…

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Career College Saves Time and Resources with CallFinder Speech Analytics

“Since we’ve been using CallFinder, I spend less time listening to calls. I have cut my daily listening…

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What is Call Tracking, Call Monitoring, Speech-Analytics?

Business of all sizes can attest to the fact that there are many benefits to having access to…

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TV Lures Ads as Audiences Scatter – WSJ

TV Lures Ads as Audiences Scatter Media & Marketing – September 21, 2011 Here’s a business riddle: More…

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Call Center Times – Five Ways to Improve Operations Efficiency with Speech-Detection Technology

published in Call Center Times, November 28, 2011 Five Ways to Improve Operations Efficiency with Speech-Detection Technology by…

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Three Quick Ways to Impact Business Performance – Dealer Marketing Magazine, November 2011

This article in the November issue of Dealer Marketing Magazine sheds light on how the combination of a…

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Speech-Analytics in the News – Valuable Tool to Capture the Voice of the Customer

Speech Analytics: A Valuable Tool in Capturing the Voice of the Customer October 31, 2011 By Susan J….

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“Vanity 800 numbers are part of our planning process, especially for our clients who execute direct-response initiatives. These…

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Partner – Agency Principal

“If we are executing a lead-generation or direct-response campaign for a client, it is highly encouraged for them…

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Partner – Agency Principal

“Switching to a more memorable response tool in our radio ads, where people cannot see or write down…

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Healthcare – Director of Global Recruitment

“Having 1-800-NEXT-CARE, a memorable phone number, ensures that people will remember and contact us first, rather than having…

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Healthcare – Director of Marketing and Advertising

More Calls. More Sales. More Profits.    1-800-NEW-SALE