Audio mining technology is continuing to improve and call centers can take advantage of this software to help…
Read MoreWith a vanity 800 number, you get more incoming calls as a result of your advertising. But, you…
Read MoreThis week’s articles are continuing on the common challenges faced by businesses of all sizes and industries when…
Read MoreChallenges Faced by Businesses – There are several challenges that many businesses share in common, that then are…
Read MoreLike most businesses, you are probably (hopefully) trying every day to improve the customer experience for those that…
Read MoreCustomer service and the customer experience that your business delivers to customers is the key differentiator between your…
Read MoreAs published on the Business 2 Community website – November 9, 2012 Today, all businesses are under pressure…
Read MoreFor many marketing managers (or VPs of marketing, Marketing Directors, etc), any insights into what will ultimately be…
Read MoreEasily Discover Your Customer Conversations -Register for a complimentary CallFinder webinar October 31st at 2pm EST. Every day,…
Read MoreIn most cases, the sales and customer service departments are the gateways to a company or organization. Customers…
Read MoreIn today’s competitive business world, where gaining an edge more challenging than ever, many companies find themselves trying…
Read MoreCalls Continue to be the Majority Method of Customer Interactions A recent study published by the Aberdeen Group…
Read Moreby Laura Noonan, published in Dealer Marketing Magazine Online – September 2012 It’s inescapable—we live in a world…
Read Moreby Laura Noonan, published in Speech Technology Magazine Online – August 2012 New technology advancements make customer intelligence…
Read MoreAccording to the 2011 Small and Medium Businesses Routes to Market Study conducted by the SMB Group, customer-facing…
Read MoreBURLINGTON, Vt. — May 14, 2012 — 800response, a provider of telecommunications solutions and marketing technology tools since…
Read MoreFollowing on yesterday’s post about phrases customers LIKE to hear from a company… Here are six phrases that…
Read MoreFrom Entrepreneur magazine, here are six phrases that customers are happy to hear: 1. How can I help…
Read MoreAs the universe of marketing and advertising tools expands, now seems like a good time for small to…
Read More19 Important Customer Experience Statistics for 2012 Posted by Omaron March 26, 2012 Organizations that deliver an enhanced…
Read MoreOverview: As many businesses are facing the prospect of leaner budgets, often one of the first areas to…
Read MoreToday, businesses are under pressure to produce more, with fewer resources. Striking the right balance between expenses for…
Read MoreToday, businesses are using speech analytics to improve operations efficiency by: 1. Discovering trends and assessing business-drivers Are…
Read More800response, the Burlington, Vermont headquartered provider of vanity 800 numbers and web-based call tracking, announced today that its employees…
Read More“Since we’ve been using CallFinder, I spend less time listening to calls. I have cut my daily listening…
Read MoreBusiness of all sizes can attest to the fact that there are many benefits to having access to…
Read MoreTV Lures Ads as Audiences Scatter Media & Marketing – September 21, 2011 Here’s a business riddle: More…
Read Morepublished in Call Center Times, November 28, 2011 Five Ways to Improve Operations Efficiency with Speech-Detection Technology by…
Read MoreThis article in the November issue of Dealer Marketing Magazine sheds light on how the combination of a…
Read MoreSpeech Analytics: A Valuable Tool in Capturing the Voice of the Customer October 31, 2011 By Susan J….
Read More“The benefits of using a vanity 800 number with tracking and recording are huge. We were receiving between…
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“We’ve definitely seen a spike in the number of calls that come in as a direct result of…
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“We use a vanity 800 number to help create brand recognition and provide an easy way for our…
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“If we are executing a lead-generation or direct-response campaign for a client, it is highly encouraged for them…
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