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Call Recording

Call Recording: Keeping Within State Regulations

There are a surprisingly large number of regulations imposed by the government on call centers. These regulations are…

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Implementing Call Recording for Enhanced Customer Relations

Customer relations are key to success in any business. Poor communication can quickly lead to product returns or…

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Why Call Recording Is Now An Acceptable Process

For a long time, most people thought that it was odd and a little creepy to have their…

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5 Unexpectedly Positive Side Effects of Call Recording

Call recording is a crucial part of monitoring the interactions between your employees and customers. You probably already…

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How Call Recording and Monitoring can Boost Your Business

There is no denying the fact that technology has provided small business owners and startups with the ease…

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Unique Ways To Use Call Monitoring In Business

In business, solutions to problems are a premium. Those who can come up with them are valuable to…

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Call Recording Will Elevate Your Customer Service

Call recording technology is invaluable to training employees, and to developing ongoing employee training programs. Recording calls provides…

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Utilize Call Recording to Elevate Your Customer Service

Using call recording can prove to be invaluable in employee training. Recording calls allows you to build a hard and…

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Use Call Recording to Capture Conversations with Customers

Great customer service is often the key to improving and growing your business, and is of course instrumental…

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Improve Return on Investment with Cutting Edge Call Recording Technology

How can I continually improve return on investment (ROI) in my business? This is a question being asked by any…

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4 More Reasons to Use Call Recording in Your Business

Call recording has long been used in customer service call centers, but it can also be useful in…

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Overcome Business Challenges – Address the Call-Handling Process with 800response

As published on the Business 2 Community website – November 9, 2012 Today, all businesses are under pressure…

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Webinar on Speech Analytics from 800response and CallFinder

Easily Discover Your Customer Conversations -Register for a complimentary CallFinder webinar October 31st at 2pm EST. Every day,…

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Call Recording and Tracking Will Harvest Business Intelligence

In today’s competitive business world, where gaining an edge more challenging than ever, many companies find themselves trying…

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Recording Calls Will Benefit Your Business in Multiple Ways

Whenever we call a company we do business with like a bank, credit card company or insurance company,…

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Seven Business Questions You Can Answer With Call Tracking Insights

by Laura Noonan, published in Dealer Marketing Magazine Online – September 2012 It’s inescapable—we live in a world…

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Customer Intelligence through Call Metrics, Recording, and Speech Analytics

by Laura Noonan, published in Speech Technology Magazine Online – August 2012 New technology advancements make customer intelligence…

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Ever Wonder Exactly Who’s Calling Your Business?

Do you know who your customers really are?  Like their call patterns, purchase trends, satisfaction level, household income…

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Gather Critical Business Insights with CallFinder® Speech Analytics from 800response

According to the 2011 Small and Medium Businesses Routes to Market Study conducted by the SMB Group, customer-facing…

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Lead Nurture…The Art of Generating, Capturing, and Selling – with 800 Vanity Numbers

Finding ways to increase incoming calls to your business is a strong lead generation tactic – these leads…

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Dermatology Center Increases Revenues With a 800 Vanity Number

“Since using the vanity numbers in our ads, we are experiencing the best revenue months in history.” 1-800-NEW-LOOK…

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Career Colleges Use Vanity 800 Numbers and Call Tracking to Improve Business

With the recent news on job creation in the U.S. and more people going back to school to…

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800response Launches CallFinder, Bringing Web-based Speech Analytics to the SMB Market

BURLINGTON, Vt. — May 14, 2012 — 800response, a provider of telecommunications solutions and marketing technology tools since…

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6 Phrases to Cut From Customer Service Vocabulary

Following on yesterday’s post about phrases customers LIKE to hear from a company… Here are six phrases that…

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Six Phrases Customers Are Happy to Hear

From Entrepreneur magazine, here are six phrases that customers are happy to hear: 1. How can I help…

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What’s In Your Business Toolkit? – Nine Tools to Consider

As the universe of marketing and advertising tools expands, now seems like a good time for small to…

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Four Good Reasons You Need a Vanity 800 Number

Why should a small business list a vanity 800 number in its advertising channels? Here are four good…

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Learn to Capture Crucial Data on Your Advertising Campaigns

Which radio spot brought in the most calls? How many calls did our latest TV commercial bring in?…

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Prospects + Telephone = Relationship Building

Advertising in the automotive industry has changed dramatically in the last ten years.  Like all industries, we’ve had…

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7 Ways to Greater Response Rates to Your Ad Campaigns

Overview: As many businesses are facing the prospect of leaner budgets, often one of the first areas to…

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Good Call-Handling Leads to Operation Efficiencies – Speech Analytics

Today, businesses are under pressure to produce more, with fewer resources.  Striking the right balance between expenses for…

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Practical Uses for Vanity 800 Numbers and Speech Analytics

Today, businesses are using speech analytics to improve operations efficiency by: 1. Discovering trends and assessing business-drivers Are…

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Why Having an Unforgettable Vanity 800 Number is Important for a Business

Year-after-year, consumers’ actions and preferences continue to show that it is important for companies to provide a way…

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7 Reasons You’ll Want a Vanity 800 Number

Vanity 800 numbers bring so much to the table when it comes to advertising and promoting a business. …

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What is Call Recording?

“Your call may be recorded for quality assurance.” That probably sounds pretty familiar.  Certainly you’ve heard this if…

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What is Call Routing?

Call routing refers to the way in which a phone call is terminated.  In a less technical sense,…

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What is Call Tracking, Call Monitoring, Speech-Analytics?

Business of all sizes can attest to the fact that there are many benefits to having access to…

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Call Center Times – Five Ways to Improve Operations Efficiency with Speech-Detection Technology

published in Call Center Times, November 28, 2011 Five Ways to Improve Operations Efficiency with Speech-Detection Technology by…

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800response Launches Speech-Detection Application to Mine and Analyze Call Recordings in Real-Time

Customers Reduce Listening Time by Half with CallFinderTM BURLINGTON, VT – October 11, 2011 – 800response, the leading…

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Train Admissions Teams to Listen – Sound Call-Handling Keeps Doors Open to Higher Enrollment

by Laura Noonan, published in Career College Central July/August 2010 Regularly reviewing your call-handling process is just smart…

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Increase Response through Repetition (and a Hook)

by Laura Noonan, published in Career College Central Magazine – July/August 2009 For most of us, it takes…

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Don’t Underestimate the Power of Tracking Ad Response

We realize it’s not a new concept – tracking ad response rates, but we wanted to reiterate the…

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Phone words – Top 5 Tips to Help Maximise Advertising Spending

A great article on vanity numbers (or phone words as they’re known as in Australia)… by Gavin Scholes,…

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Call Recording Enhances Sales

by Jon Rognerud Joe furrowed his brow as he reviewed Amy’s sales numbers. He knew that she was…

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Enhance Training, Improve Service, Increase Efficiency with Call Recording

Great customer service is often the key to improving and growing a business. Real-time Call Recording will let…

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Get More out of Your Ad Budgets…7 Ideas for Stronger Ads

Get More out of Your Ad Budgets…7 Ideas for Stronger Ads:   1. Commit to an advertising campaign…

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Five Tricks to Getting Higher Response Rates to your Advertising

    Advertising and media channels are ever-changing. This makes finding the right advertising mix a moving target….

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New Survey from 800response Reveals Consumer Recall Rates of Advertisements

New Survey from 800response Reveals Consumer Recall Rates of Advertisements 800response (www.800response.com), the leading provider of vanity 800…

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Call Tracking Is Easy and Produces Great Results

Call Tracking Is Easy and Produces Great Results 21 Feb 2010 • 07:08 AM • Business   Tracking…

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Wireless Dealer Uses Custom 800 Toll-free Numbers to Monitor Ad Performance & Train Sales Staff

1-800-NEW-CELL Case Study   Background: A national wireless company headquartered in British Columbia activated a Custom number to…

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Getting a Vanity Number

By Clarence Well Courtesy of Ezine Articles   If you’re a businessman, you surely know the value of…

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Four Steps to Higher Response Rates to Your Ads!

Here are four easy ways to ensure that you can track advertising response and hone campaign efforts to…

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Better Business Practices You Can Use

Improve Your Customer Service Skills:   Great customer service is often the key to improving and growing a…

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The Advantages of Radio Advertising

From The Sideroad Written By: Michele Pariza Wacek   In the marketing world, radio has earned the reputation…

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Call Tracking: Get the Most Out of Every Lead

Are you getting the most out of every lead? With a toll-free vanity 800 number and call tracking,…

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Custom 800 Numbers Help Wireless Dealer Monitor Incoming Calls to 29 Locations & Track Ad Campaigns

1-800-NEW-DEAL Case Study Background: A fellow wireless dealer recommended the company use vanity 800 numbers with call tracking and…

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“I highly recommend using a vanity number to any dealership that is looking to build their brand and…

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Dealership General Manager

“Having 1-800-NEXT-CARE, a memorable phone number, ensures that people will remember and contact us first, rather than having…

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Healthcare – Director of Marketing and Advertising

“We use a vanity 800 number to help create brand recognition and provide an easy way for our…

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Healthcare – Director of Marketing and Advertising

“Make sure you include a strong call-to-action on your billboard and your ad will deliver impressive results. Two,…

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Partner – Outdoor Agency VP and GM

More Calls. More Sales. More Profits.    1-800-NEW-SALE