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Call monitoring

800response Launches CallFinder, Bringing Web-based Speech Analytics to the SMB Market

BURLINGTON, Vt. — May 14, 2012 — 800response, a provider of telecommunications solutions and marketing technology tools since…

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6 Phrases to Cut From Customer Service Vocabulary

Following on yesterday’s post about phrases customers LIKE to hear from a company… Here are six phrases that…

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Six Phrases Customers Are Happy to Hear

From Entrepreneur magazine, here are six phrases that customers are happy to hear: 1. How can I help…

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What’s In Your Business Toolkit? – Nine Tools to Consider

As the universe of marketing and advertising tools expands, now seems like a good time for small to…

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Don’t Let Phone-ups Slip Through the Cracks

Recapture missed opportunities in real-time and turn them into sales. As you make your way through this fluctuating…

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Five Tricks to Getting Higher Response Rates to your Advertising

Advertising and media channels are ever-changing. This makes finding the right advertising mix a moving target. All the…

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Prospects + Telephone = Relationship Building

Advertising in the automotive industry has changed dramatically in the last ten years.  Like all industries, we’ve had…

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Good Call-Handling Leads to Operation Efficiencies – Speech Analytics

Today, businesses are under pressure to produce more, with fewer resources.  Striking the right balance between expenses for…

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Practical Uses for Vanity 800 Numbers and Speech Analytics

Today, businesses are using speech analytics to improve operations efficiency by: 1. Discovering trends and assessing business-drivers Are…

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Why Having an Unforgettable Vanity 800 Number is Important for a Business

Year-after-year, consumers’ actions and preferences continue to show that it is important for companies to provide a way…

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Calculate Your ROI with a Vanity 800 Number

Calculate Expected ROI with a Custom 800 Number! It’s simple math…a toll-free vanity 800 number adds to your…

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7 Reasons You’ll Want a Vanity 800 Number

Vanity 800 numbers bring so much to the table when it comes to advertising and promoting a business. …

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Career College Saves Time and Resources with CallFinder Speech Analytics

“Since we’ve been using CallFinder, I spend less time listening to calls. I have cut my daily listening…

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What is Call Recording?

“Your call may be recorded for quality assurance.” That probably sounds pretty familiar.  Certainly you’ve heard this if…

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What is Call Routing?

Call routing refers to the way in which a phone call is terminated.  In a less technical sense,…

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What is Call Tracking, Call Monitoring, Speech-Analytics?

Business of all sizes can attest to the fact that there are many benefits to having access to…

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1-855-TEST-MY-T: Pharma Manufacturer Uses Vanity Phone Number to Recruit Patients for Clinical Trials

Pharmaceutical Manufacturer Uses Vanity Phone Number to Recruit Patients for Clinical Trials “The vanity number and call data…

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Call Center Times – Five Ways to Improve Operations Efficiency with Speech-Detection Technology

published in Call Center Times, November 28, 2011 Five Ways to Improve Operations Efficiency with Speech-Detection Technology by…

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Three Quick Ways to Impact Business Performance – Dealer Marketing Magazine, November 2011

This article in the November issue of Dealer Marketing Magazine sheds light on how the combination of a…

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Speech-Analytics in the News – Valuable Tool to Capture the Voice of the Customer

Speech Analytics: A Valuable Tool in Capturing the Voice of the Customer October 31, 2011 By Susan J….

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Independent Survey Tests Consumer Recall of Vanity 800 Numbers, Numeric Toll-frees, and URLs in Advertising

Toll-free Vanity 800 Numbers vs. Numeric Phone Numbers and URLs in Advertising Study Reveals Consumers Have Higher Recall…

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How to Effectively Use Direct-Response Tools in Ad Campaigns

Using multiple response tools allows for optimal lead generation by the advertising business, and therefore success in growing…

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Achievements in Advertising – Optimize and track advertising response rates with a direct-response tool

By Laura Noonan, published in Career College Central Magazine – May 2009 After activating the vanity phone number,…

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800response Launches Speech-Detection Application to Mine and Analyze Call Recordings in Real-Time

Customers Reduce Listening Time by Half with CallFinderTM BURLINGTON, VT – October 11, 2011 – 800response, the leading…

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New Vanity 800 Numbers Are Available!

We have access to a new set of vanity 800 numbers for the health care industry.These numbers will…

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Train Admissions Teams to Listen – Sound Call-Handling Keeps Doors Open to Higher Enrollment

by Laura Noonan, published in Career College Central July/August 2010 Regularly reviewing your call-handling process is just smart…

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Drive ROI with Quality and Value for Your Customers

From Dealer Marketing Magazine’s recent issue… Quality and value…two words that many people are focused on right now,…

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Increase Response through Repetition (and a Hook)

by Laura Noonan, published in Career College Central Magazine – July/August 2009 For most of us, it takes…

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Vanity 800 Numbers Are Strategic Marketing Tools

Here is a snippet about vanity numbers from an article on eHow.com, by a contributing writer.  “Vanity numbers…

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Recapturing Lost Leads

Every business misses calls from time to time. But these missed opportunities are costly, and can be hard…

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“Every day, 1-800-ROOF-PRO reinforces the credibility and professionalism of our company when people see the number on our…

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Home Improvement – Owner

“We use a vanity 800 number to help create brand recognition and provide an easy way for our…

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Healthcare – Director of Marketing and Advertising

“We’ve definitely seen a spike in the number of calls that come in as a direct result of…

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Dealership GM

“I highly recommend using a vanity number to any dealership that is looking to build their brand and…

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Dealership General Manager

More Calls. More Sales. More Profits.    1-800-NEW-SALE