What is Call Recording?

“Your call may be recorded for quality assurance.”

That probably sounds pretty familiar.  Certainly you’ve heard this if you’ve ever called a bank, credit card company, mortgage company, or insurance company.

Call recording allows a company to record and archive calls online for playback in the future.  Recording customer conversations is a feature that can be used to help businesses enhance sales training, improve customer service, increase efficiency, and confirm customer information following a call.

Many companies provide call recording.  Coupled with a vanity 800 number, these tools together deliver a comprehensive customer contact package.  Not only will customer recall a vanity 800 number more easily than a numeric toll-free number, once a company has a customer on the line and they are recording the conversation, the business intelligence that can be gleaned is immensely useful to direct future business strategies, marketing and advertising campaigns, and it helps gain competitive intelligence to boot.

To learn more about call recording and vanity 800 numbers, contact an Account Manager at 800response.