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800response Infoline – December 2011

 

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Vanity 800 Numbers & CallFinder in the News…

 

We’re happy to have a recently authored article on our new CallFinder® speech analytics system featured in Call Center Times magazine. The article is titled “Five Ways to Improve Operations Efficiency with Speech-Detection Technology.” While it is featured in Call Center Times, the information in the article is useful to businesses of all industries and sizes, not just those that work with a call center. Read more now!

We also had a second article featuring CallFinder and speech analytics published in Dealer Marketing Magazine, titled “Three Quick Ways to Impact Business Performance.” Read this one too! Good tips for improving overall business performance.

“Since we’ve been using CallFinder, I spend less time listening to calls. I have cut my daily listening time about in half, which gives me more time to focus on my other job responsibilities.”Read More spacer “As a result of the radio campaign, each center now receives more incoming calls because the 1-800-NEW-TOES vanity number and the matching co-op company name are so easy to remember.”Read More
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photo Marketing Coordinator for a Career CollegeSouthern, CA photo Ad Agency for Group of Podiatry CentersBay Area, CA
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TV Lures Ads as Audiences Scatter

 

A recent article in the Wall Street Journal Media & Marketing section sheds light on why advertisers continue to spend more money on television campaigns, despite overall viewership showing slight declines.

Reason #1 – the incredible reach that television gets advertisers is unmatched.

Reason #2 – “the very fragmentation of modern media has made television all the more valuable.”

Reason #3 – TV is “good at getting you to want something, like a new car, and to remember to buy it…”

Read the full article as published in the Wall Street Journal.

More Calls. More Sales. More Profits.  1-800-NEW-SALE
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Bay Area Podiatrists Reduce Cost-per-Lead with Vanity 800 Number in Cooperative Radio Spots

 


Background:
A group of podiatrists and their advertising agency have put together a unique advertising approach, bringing together multiple podiatry practices to share advertising costs, increase incoming leads, and reduce their cost-per-lead.

Client Profile:
A collaboration of five podiatry centers offers a new laser treatment for nail fungus. Locations are throughout the San Francisco Bay Area.

The advertising agency they work with has 20 years of experience using
vanity 800 numbers in their clients’ advertising campaigns. The agency
continually appears on the San Jose/Silicon Valley Business Journal list
of the 25 largest agencies in Santa Clara County, CA.

Challenge:
One of the podiatry centers was looking for a way to advertise on radio stations with the largest reach in the Bay Area, but it was cost prohibitive.

Solution:
Join forces with other podiatry centers in surrounding markets to form a “1-800-NEW-TOES” group initiative. Develop a radio campaign and share advertising expenses and incoming leads among the five locations.

Results:
The advertising agency pulled together four other podiatry centers in the Bay Area to collaborate on a radio campaign aimed at generating leads for each location. The radio spots run on the largest stations in the Bay Area and prominently feature the group’s vanity number as the response tool.

The President of the advertising agency explains. “I’ve had success using vanity numbers in the past, and knew that this strategy of radio ads with 1-800-NEW-TOES would be successful for our client and the other podiatry centers,” he says.

“As a result of the radio campaign, each center now receives more incoming calls because the 1-800-NEW-TOES vanity number and the matching co-op company name are so easy to remember,” says the agency. The campaign drives listeners to call the vanity 800 number or visit the vanity URL, 800newtoes.com, which also
lists the vanity number prominently on the splash page of the site. “The average close rate of incoming calls among the group is 55%,” says the agency partner, which is higher than the average conversion of Web visits.

“We use the tracking site to monitor the number of incoming calls and clicks they receive each week, and the resulting cost-per-lead. Call data is easily sorted by each location so we can keep a tight watch on the performance of our radio campaign, monitor the traffic to each center, and make adjustments to the campaign if necessary,” he says.

According to the advertising agency, “The collaboration would not have been possible without 1-800-NEW-TOES. The vanity number allowed us to brand the group with a unified name, share advertising costs, and generate more business for each center.”

Read more Custom 800 number case studies covering a variety of industries.

More Calls. More Sales. More Profits.  1-800-NEW-SALE
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