800response Infoline: May 2008

     Better Business Practices You Can Use

Improve Your Customer Service Skills:

Great customer service is often the key to improving and growing a business. Web-based Call Recording services allow you to listen to recordings of your incoming calls. This powerful monitoring tool allows you to record, download, and archive calls for future playback. Recordings come in handy for a myriad of reasons:

1. Enhance Sales Training: Recordings can be used as training tools to illustrate common sales scenarios and to demonstrate how to overcome customer objections. Information gleaned from recordings can be used to refine sales pitches and identify techniques that increase close rates.

2. Improve Service: Knowledge that calls are being monitored motivates staff to provide a high level of service to customers. Recordings reveal areas that may require more information about particular products or services to better handle customer inquiries.

3. Measure Results: Most importantly, by listening to recordings you can monitor response to specific promotions, sales offers, and advertising campaigns based on the conversations!

Call an Account Manager at 1-800-NEW-SALES to learn more about Call Recording and how it will benefit your business.

     Custom 800 Numbers for Any Industry

Here is just a sample of the industries where our Custom 800 numbers can help in this economy:

- Automotive Dealers (New & Pre-Owned)
- Cosmetic Surgery Clinics & Surgeons
- Credit Unions & Banks
- Education Centers, Schools & Colleges
- Fitness Centers & Spas
- Healthcare Clinics & Medical Centers
- Home Improvement & Remodeling
- Kitchen & Bath Contractors
- Landscaping Companies
- Siding & Gutter Contractors
- Wireless Dealers

And, there are dozens more. Search our directory or call today and we'll help you find the perfect number for your business!

    Customer Spotlight: 1-800-NEW-CELL

“Our Custom 800 number has brought a lot of value to our advertising program. By referring to the call tracking reports
we have identified the types of advertising media that deliver
the greatest return for our national outreach program, and we
are able to track region-specific events and promotions.”

-- Marketing Manager

Visit the Case Studies section of our site to read the full success story!