Call Recording

Call Recording  |  Missed Call Monitor

Enhance training, improve service — and more — with the click of a mouse

Great customer service is often the key to improving and growing your business. With just the click of a mouse, you can use 800response’s Web-enabled Call Recording feature to listen to recordings of the incoming calls. This powerful tool allows you to record and archive calls on the Web for playback at your desk through an easy-to-use online interface.

Sample Recording:

Use the Call Recording feature to:

• Enhance Sales Training — Call recordings can be used as training tools to illustrate common sales scenarios and to demonstrate how to overcome customer objections. Information gleaned from recordings can be used to refine sales pitches and identify techniques that increase close rates.

• Improve Customer Service — Knowledge that calls are being monitored motivates staff to provide a consistently high level of service to your customers. Recordings can also reveal areas in which your staff requires more information about particular products or services to handle customer inquiries better.

• Increase Efficiency — Listen to the recordings to assess how long and how often your customers are being placed on hold. Get an idea of how many times customers are transferred before being connected to the appropriate person within your organization.

• Confirm Information — Following a call, you can check the recording to be sure you wrote down the customer's correct address or credit card number. This allows you to confirm that the information you took down matches what the customer provided during the call. It saves your next call for constructive follow-up.

Legal Responsibilities