Call Recording

Your Legal Responsibilities

The Call Recording feature is a powerful tool, but it must be used properly to ensure that you don’t violate privacy laws. Federal laws and many state laws require that at least one person on a call gives their consent before the call can be recorded. In some states, both parties on the call must give consent before it can be legally recorded. In all cases, recordings of calls cannot be used for illegal purposes.

800response does its part in obtaining the caller's consent by including a prerecorded message at the start of incoming toll-free calls that states that the call may be recorded for quality assurance purposes. Because this prerecorded message is only played to the caller before the call is connected to your phones, you are responsible for making sure that everyone who answers the toll-free call acknowledges and consents to having the call recorded.

To learn more about your legal requirements with regard to Call Recording, you should consult with your attorney, who can help you stay in compliance with all applicable state and federal rules. There are also a number of Web sites that discuss the legal aspects of Call Recording. Although these sites do not substitute for sound legal advice, they can help provide you with a basic understanding of the issues. One example is a Web page from The Reporters Committee for Freedom of the Press, which provides a good description of both federal laws and state-by-state laws.