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Exchange Routing — allows you to define call routing from all exchanges in your area codes. Calls to the same toll-free number are routed differently based on the originating area code and exchange of the caller. Exchange Routing can be combined with any other Custom Call Routing features.
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Menu Routing — Callers are presented with a menu of options (Call Prompt) from which they select their choice. This feature allows you to have calls to the same toll-free number routed to one of several alternatives, directing the caller to input prompted digits or a preset code. Call Prompt can be combined with any other Custom Call Routing features.
Menu Routing: Sample Call Prompt Script
" Welcome to the Bay Ridge Auto Group Hotline. Please use your touch tone phone to select one of the following:
If you are interested in a Jeep, Buick, Dodge, or Lincoln, Press 1
If you are interested in a Mercedes or BMW, Press 2
For Mercedes, Press 1
For BMW, Press 2
To hear these selections again, Press 3"
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Closest Location Routing — allows you to have calls to the same toll-free number routed to one of several routing alternatives, based on the caller's location. Routing can be based on area code, exchange, or zip code. Closest Location Routing can be combined with any other Custom Call Routing features.
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Zip Code Routing — allows you to have calls to the same toll-free number routed to one of several routing alternatives, directing the caller to input the prompted Zip Code. Zip Code Routing can be combined with any other Custom Call Routing features.
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Call Percentage Allocator — Allows you to define the routing of calls made to the same toll-free number so that calls can be distributed evenly to multiple locations.
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Time of Day Routing — Allows you to have calls to the same toll-free number routed to different locations based on what time of day the call is made.
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Day of Week Routing — Allows you to have calls to the same toll-free number routed to different locations based on what day of the week the call is made.
