FAQs
Answers to your questions about 800response
How does 800response work?
What services does 800response provide?
What is a shared Custom 800 number?
What is Call Tracking?
What is Call Routing?
What is Call Recording?
Why use a Custom 800 toll free number?
Why is an 800 toll free number more effective
than an 888, 866, 877 toll free number?
Are there still Custom 800 numbers available
for businesses to use?
How are Custom 800 phone numbers used in
advertising?
Should I incorporate my new Custom 800 number
into all of my advertising within my market
area?
What are repeaters?
Why should I use repeater numbers in my advertising?
Do people still call customer service rather
than going to company Web sites for information?
What if I have two or three locations in
a single market?
Why would I want to pay for a call from someone
calling me locally when they could just dial
my current numer at no cost to me?
How can I find a custom 800 number for my
business?
Can I get a detailed report of who is calling
my Custom 800 number?
How long does it take for an 800 number to
be activated once I have chosen it?
What length of the contractual commitment
when I order Custom 800 service from 800response?
How does 800response work?
800response makes
use of advanced telecommunications
routing capabilities and a sophisticated
billing platform to route and bill calls
based on the location of the party dialing
the number. Our Custom 800 service allows
multiple businesses across the country to share a valuable
Custom 800 number, each enjoying the exclusive use of the number
in its selected territory.
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What services does 800response
provide?
800response
is the premier provider of shared
Custom 800 numbers. With the Custom 800
number you choose, we also provide
real-time call detail tracking.
Additional specialized services
include Call Recording, Call
Routing, Scheduled Report Delivery,
and Web links with matching names
to your Custom 800 number.
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What is a shared Custom 800
number?
This innovative
concept allows a toll-free number
like 1-800-NEW-VISION to be used
by different optometrists in their
respective advertising markets, with
calls routed to the correct subscriber
based on the location of the person
dialing the number. When you activate
a shared Custom 800 number, you choose
the area codes that pertain to your
markets. Once the account is activated
you are the only one within those
designated area codes who is using
that Custom 800 number.
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What
is Call Tracking?
800responses’ real-time
Call Tracking reports
present you with a wealth
of precise information
on incoming calls to
your toll-free number.
Easily accessible online,
the reports are updated
in real-time so that
your call data is always
current. Call Tracking
helps you discover:
-
Who your customers are.
-
Where they are calling from; top
cities and area codes.
-
Time distribution of calls that
come in, which helps
determine how to schedule your sales
force more effectively.
- What advertising media is working
best for your business.
- Phone numbers of incoming calls,
giving you
the opportunity to capture their contact
information and call them back.
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What is Call Routing?
800response provides various advanced routing
tools to direct your incoming calls to
different store locations in any manner you
choose. No matter how complex or demanding your business, 800response
is ready to meet your needs with a variety of sophisticated Custom
Call Routing tools.
Call Routing capabilities include:
-
Closest Location Routing
-
Call Prompt Routing
- Exchange Routing
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What is Call Recording?
When you order Call Recording,
with just the click of a mouse, you can
use 800response’s
Web-enabled Call Recording feature to listen
to recordings of incoming calls. This powerful
tool allows you to record and archive calls on the Web for playback
at your desk through an easy-to-use online interface. Use the Call
Recording feature to enhance sales training, improve customer service,
increase efficiency, and confirm informationfollowing
a call.
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Why use a Custom 800 toll
free number?
The most compelling
reasons to use Custom 800 numbers
are simple:
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Why is
an 800 toll free number more
effective than an 888, 866, 877 toll
free number?
-
800 numbers are the “Crown
Jewels” of toll free – they
are unique.
-
The phrase “toll-free” and
the 800 exchange are synonymous
in the minds of consumers.
-
While the newer 888, 877 and 866
exchanges are likely
to be confused with area codes, 800
says “call
free” to consumers.
- In metro areas that have
multiple area codes, like
New York City , 800 is the best
recognized brand.
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Are there still Custom 800
numbers available for businesses
to use?
Yes! 800response is the
premier provider of shared Custom 800
numbers. By enabling different companies
and business owners to share the very best 800 numbers available
today, we have increased the availability of previously impossible-to-obtain
Custom 800 numbers.
We have an extensive inventory of Custom
800 numbers to choose from, and they range from all types
of business categories, including; automotive, home building,
finance, dentistry, you name it!
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How are Custom 800 phone numbers
used in advertising?
Studies
show that:
-
50% of billboards display either a
telephone number or an Internet address.
-
75% of those billboards that display
a telephone number feature Custom 800
numbers.
-
24% of television commercials use
toll-free numbers as response mechanisms.
-
91% of those television ads feature
800 numbers.
-
57% of those toll-free numbers in
television ads are Custom 800 numbers.
-
29% of radio advertisements use a
toll-free number as response mechanisms.
-
72% of toll-free numbers featured
in radio ads are Custom 800 numbers.
For more imformation, please visit our research
studies.
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Should I incorporate my new
Custom 800 number into all of my
advertising within my market area?
Yes. Custom
800 numbers help you further brand your business, and they
have been proven to increase ad response rates. Our Call
Tracking Reports service is included with Custom 800 number
activation and are updated in real-time. This online service
monitors call volume generated through the Custom 800 number
featured in your ads and gives you the ability to determine
effectiveness of your campaigns.
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What are repeaters?
Repeaters are toll free numbers, like 1-800-233-2323. Repeater
numbers are also available from 800response
when you activate a Custom 800 number. We recommend that
repeater numbers are used in print and internet advertisements.
These forms of media have a longer life than broadcast media
therefore it is not as critical to have an easy-to-remember
Custom 800 number.
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Why should I use repeater
numbers in my advertising?
Repeaters
give you the ability to track the comparative
success of different advertising media.
We recommend using a different repeater
in each version of your print media.
Doing this allows you to track each specific
advertisement in a campaign and determine
how effective a newspaper ad may be,
versus a door stuffer or magazine ad,
for example.
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Do people still call customer
service rather than going to company
Web sites for information?
Despite
new technology, 86% of customers still use
the phone, according to a survey of nearly
500 service managers by Customer Service
Advantage. And a study by the Help Desk Institute
found 65% of customer requests are received
by phone.
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What
if I have two or three locations in
a single market?
Our Call Routing
options will take care of your needs,
no matter how sophisticated they may be.
You can choose to have the calls ring
to the location closest to the caller
or have all calls ring to a single location,
or prompt callers with a message that
lets them select a location.
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Why
would I want to pay for a call from
someone calling me locally when they
could just dial my current number
at no cost to me?
There are several reasons to
use a Custom 800 number in your advertising efforts:
-
Using a Custom 800 number in all
of your advertising helps increase
brand awareness in your market
area, and puts you ahead of the competition
in the mind of your customers.
-
You may also be missing calls
and therefore sales opportunities.
-
A Custom 800 number increases
a person’s
ability to remember
your phone number
for when they
need to contact
you in the future.
- Studies
have shown
that a Custom
phone number
is 14 times
easier for
consumers
to remember than
a numeric
phone number.
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How can I find a Custom 800
number for my business?
You
can search for the best Custom
800 numbers in our extensive online
directory of numbers, which is
broken down into industry categories
to make it easy to find the perfect
number for your business. Search
by business category, keyword or
by a specific number. Our experienced
Sales Managers will counsel you
on the best number for your business,
and can answer any questions you
may have about our Custom 800 numbers
and the services we provide.
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Can
I get a detailed report of who
is calling my Custom 800 number?
800response’s
Custom 800 service comes complete
with detailed call reporting
which offers a wealth of precise
information on incoming calls
to toll-free numbers. Easily
accessible online, these reports
are constantly updated in real-time.
Call data is always current,
enabling you to analyze the results
of a campaign and tailor follow-up
efforts to increase advertising effectiveness.
For more information on Call
Tracking, preview our Interactive
Online Tracking Reports.
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How long does it take
for an 800 number to be activated once
I have chosen it?
Once you
have placed the orders with one of
our Account Managers your Custom
800 number will be ready for taking
calls within five business days.
For a fee, activation can be expedited.
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What is the length of the contractual commitment
when I order Custom 800 service from 800response?
800response
does not require any commitments or cancellation
fees.
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For more information on all of the services provided
by 800response, or to speak with an Account
Manager about finding a Custom 800 number
for your business, please contact
us via email,
or call 1-800-NEW-SALES.
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